Practise · Experience
Industry Simulator
Practise the workplace before you enter it. Realistic operational systems, real decisions, industry-reasoned feedback.
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Hotel Reservation Desk
Handle a three-night booking when standard rooms are sold out and the guest needs flexible cancellation.
Hotel Operations
Hotel Reservation Desk
Handle a three-night booking when standard rooms are sold out and the guest needs flexible cancellation.
Overbooking Situation
A confirmed guest arrives to a fully booked property. Recover the stay without losing the relationship.
Peak-hour Guest Check-in
Process arriving tour-group guests during a Friday evening rush.
Guest Complaint Resolution
A guest reports a noisy room and a missed airport transfer.
Room Allocation Board
Allocate rooms for a conference block with mixed requirements.
Weekend Revenue Scenario
Set rates for a long weekend with a local festival in town.
Travel Operations
Air & Rail Ticket Booking
Book a Harare–Victoria Falls journey for a family on a fixed budget.
Five-day Itinerary Build
Design a Hwange and Victoria Falls itinerary for international visitors.
Travel Desk Customer Service
Handle a delayed-flight rebooking call.
Digital Tourism
AI-assisted Campaign
Use AI to draft a low-season campaign for a lodge in Kariba.
Digital Guest Journey
Map and improve a guest's pre-arrival digital experience.
Digital Transformation Plan
Prioritise technology investments for a mid-size hotel.
Management
Staff Allocation Shift
Roster front office and housekeeping for a sudden occupancy spike.
Operations Decision Room
Balance cost, service and staffing after a power outage.